Refund policy

Warranties & Repairs

All Prestacycle products are covered by warranty. Please refer to the individual product specifications for applicable warranty terms and details.

Out-of-warranty service, repairs, and replacement parts are also available for many products. Please contact Customer Service for assistance. Replacement and service parts are also available for purchase on our website.

Returns & Exchanges

Returns and exchanges are accepted only for products purchased directly from prestacycle.com. Products purchased from a dealer, marketplace, or other retailer must be returned to the original seller and are subject to that seller's return policy.

We accept eligible returns and exchanges within 30 days of order shipment.

Returned products must be unused and in original, resalable condition, with all original product packaging, seals, manuals, parts, accessories, plastic bags, and other materials included with the product. Products may not show signs of use, installation, wear, damage, or alteration.

All UPC codes must remain intact. Product boxes and packaging must not be cut, damaged, written on, taped, labeled, or otherwise altered.

Return Shipping

All returns must be authorized through our website. When a return shipping label is provided by Prestacycle, the returned product must be shipped using that label and in accordance with the return instructions provided.

For returns due to a change of mind, ordering the wrong product, or other reasons not caused by Prestacycle, the customer is responsible for return shipping. Prestacycle will provide a prepaid return shipping label, and the actual cost charged to Prestacycle for that label will be deducted from the customer's refund.

If Prestacycle shipped an incorrect product, or if a product arrives damaged or defective, please contact Customer Service for assistance. When an authorized return is required because of an error by Prestacycle or a qualifying defective product, Prestacycle will cover the return shipping cost.

Original shipping charges are non-refundable, except when the return results from an error by Prestacycle or as otherwise required by law.

We do not accept COD or freight-collect deliveries.

Packaging Your Return

All returned products must be packed inside an appropriate outer shipping box. Do not place shipping labels, tape, writing, or other markings directly on the product's retail packaging.

Please package returns carefully. Damage occurring during return shipment because of inadequate packaging may affect the amount of the refund.

Refunds

Refunds are issued after the returned product has been received and inspected by Prestacycle.

Returns meeting the requirements of this policy will be refunded to the original form of payment, less the actual cost of the prepaid return shipping label when return shipping is the customer's responsibility.

Products returned used, damaged, incomplete, missing original packaging or components, or otherwise not in original resalable condition may be subject to a reduction in the refund amount reflecting the condition and diminished value of the returned product, or the return may be declined where appropriate.

Nothing in this policy limits any rights available to consumers under applicable law.

I prefer this over retaining your old “may be subject to a 10% restocking fee” language. A customer returning a completely new product pays only your actual shipping expense. But if someone returns a $149 product used, with damaged packaging or missing components, you aren't artificially limited to a 10% deduction. It is both more customer-friendly for legitimate returns and more protective of Prestacycle when merchandise comes back in poor condition.